Selected Work
Execution outcomes that speak for themselves.
Real engagements. Measurable results. Systems that survived contact with reality.
- 3 engagements
- 2 domains served
- Fortune 500 + venture
- 10+ countries
Filtered · saas
Engagements that held under pressure.
Churn Was Always a Surprise: Customer Success Operations for a 200-Account B2B SaaS
Annual churn reduced from 18% to 11%, 8 at-risk accounts recovered through early-warning outreach, QBR completion rate from 55% to 91%, Equivalent to $392K annual acquisition cost reduction at ACV of $28K
B2B SaaS with 200 accounts never predicted churn despite having the data. 7-month CS operations rebuild: churn from 18% to 11%, 8 at-risk accounts recovered, QBR rate from 55% to 91%.
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ShoreSuite: Five Bounded Services From a Two-Year Codebase
5 bounded services extracted, CI/CD pipeline established, Deployment risk reduced, Enterprise readiness achieved
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Zero to Fifty Customers: The Minimum Viable Operations Stack
Per-customer onboarding: 2 hours → 15 minutes, Founder operational overhead reduced, Self-service onboarding enabled, 50-customer target reached
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