Selected Work
Execution outcomes that speak for themselves.
Real engagements. Measurable results. Systems that survived contact with reality.
- 28 engagements
- 16 domains served
- Fortune 500 + venture
- 10+ countries
Selected Work
Engagements that held under pressure.
Thirty-Four Grants, Twelve Funders, One Compliance Failure: Building a Grant Management System
Claw-back risk eliminated on 2 flagged grants ($340K at risk), 97% documentation completeness at reporting time (vs estimated 70-75% prior), Reporting compilation reduced from 8 days to 2 days, 7 requirement gaps identified and corrected before findings
International NGO with 34 grants faced claw-back risk on $340K despite delivering programs correctly. 8-month system build: 97% documentation completeness, reporting cycle halved.
Read case study
Four POS Systems, One Report: Reporting Architecture for a 28-Store Retail Chain
Weekly reporting cycle from 3 days to same-day automated, Data freshness from 6-10 days old to 1 day old, Reconciliation discrepancies caught same day instead of 4-6 days later, Regional manager unofficial reporting retired
Read
Three Acquisitions, Three Surprises: Building a Technology Due Diligence Framework
Zero post-acquisition technology surprises in first 2 acquisitions under framework, 1 acquisition price adjusted 8% based on framework findings, 2 of 3 flagged evaluations declined — prevented ~$2.1M in unplanned capex trajectory
Read
Churn Was Always a Surprise: Customer Success Operations for a 200-Account B2B SaaS
Annual churn reduced from 18% to 11%, 8 at-risk accounts recovered through early-warning outreach, QBR completion rate from 55% to 91%, Equivalent to $392K annual acquisition cost reduction at ACV of $28K
Read
Thirty Years of Tribal Knowledge: Systems Architecture for a Family Business Succession
131 of 147 incoming-leader decisions validated as consistent with founder reasoning, All 15 customer accounts renewed through transition, Founder achieved on-call availability within 10 months, 180 hours of tribal knowledge extracted and documented
Read
Four Systems, 12,000 Learners: Unifying a Professional Certification Platform
18 hours/week staff reconciliation eliminated, 54% reduction in learner support contacts, 400 manual prerequisite verifications eliminated annually, Completion rates and certificate maintenance rates tracked for first time
Read
Evidence on Demand: Compliance Audit Trail Architecture for a Regulated Financial Firm
Audit preparation reduced from 6 weeks to 3 days, Zero documentation gaps on first audit under new system (vs 11 gaps prior year), Periodic review compliance rate from 84% to 100%
Read
From Ledger Books to Integrated Operations: Digitizing a 320-Unit Property Management Company
Overdue rent balances reduced 67%, Monthly reporting cycle from 4 days to 2 hours, Complete maintenance history created for all 320 units, Property manager completed first vacation in 4 years with zero operational issues
Read
Decisions That Didn't Land: Governance Restructuring for a 22-Member Cooperative Federation
73% participation on constitutional ratification (federation record), Time-to-resolution reduced from 8.7 months to 23 days for operational decisions, 41 stalled decisions resolved in first 6 months post-ratification
Read
Six Databases, One Organization: CRM Consolidation for a Healthcare Nonprofit
Cross-constituency queries reduced from 4 days to 40 seconds, 40 hours/month reconciliation eliminated, 680 duplicate records resolved, Board reporting now reproducible and documented
Read
Field-to-Distributed: Rebuilding Operations Architecture for a 45-Person Development NGO
All 8 programs delivered without field access, Coordination meetings reduced from 18 to 6 hours/week, 2 coordination roles redeployed to programs, Month-end reconciliation reduced from 2 days to 4 hours
Read
Cooperative Agricultural Marketplace: Supply Chain First, App Last
Supply chain infrastructure established before marketplace launch, Logistics costs reduced through pooling, Farmer adoption achieved through pre-validated coordination
Read
Reversing an Australian Digital Agency: A 100-Point Profitability Swing Through Delivery Governance
Profitability swing: -60% losses to +60% profit (100+ point reversal), 45% throughput improvement, coordination overhead eliminated
Read
HavenWizards: A 60-Module Technology Platform That Teaches by Building
60+ production-grade modules built, Three-tier progression with structural gates between tiers, Milestone-based pricing model replaced failed subscription
Read
From 4-Hour Average to SLA Compliance: Incident Response Architecture
4-hour response average moved toward 30-minute SLA, 15-minute escalation rule eliminated hero-mode debugging, 20 runbooks established with post-incident feedback loop
Read
Knowledge as Infrastructure: A KM System for a 200-Person Tech Services Firm
Knowledge capture integrated into workflow via definition-of-done gate, Onboarding time reduced, Institutional memory survived personnel transitions
Read
Information Architecture Transformation for a 3-Facility Manufacturing Group
3 facilities connected through shared data systems, Inter-facility coordination digitized, Phased transformation with governance gates, Predictive operations enabled on verified data foundation
Read
Governance OS: Codifying the Patterns That Repeat Across Every Engagement
Core governance patterns codified in executable form, Framework used in production, Open-source contribution model established, Self-hosting governance design
Read
Operations Architecture for a 180-Person Global Operations Team
60% of escalations traced to handoffs, Framework scaled 30→180 people in 18 months, Survived 2 reorganizations, Onboarding time shortened
Read
Dependency-First Migration: Consolidating 4 Content Systems with Zero Data Loss
4 content systems consolidated to 1, 23 undocumented integrations mapped, Zero data loss during migration, Two previous failed attempts reversed
Read
Governance Scales Better Than Attention: A Multi-Venture Portfolio System
18+ ventures governed simultaneously, Decision bottleneck eliminated via rights matrix, Shared infrastructure coordinated through registry, Non-negotiable weekly/monthly/quarterly cadence
Read
Agricultural Data Architecture: Five Disconnected Data Sources Into One Decision System
5 data sources unified, Automated decision triggers operational, Irrigation efficiency improved through data-driven scheduling
Read
DevOps Pipeline Architecture for a 45-Developer Distributed Team
Build time reduced from 28min to under 8min, Deployment frequency increased to multiple per week, Rollback time reduced to under 2 minutes
Read
Tiered Competency Architecture for a 4-Program Graduate School
12 core competencies standardized, 40% content overlap elevated to deeper core, Assessment rubrics aligned across 4 programs, Instructor satisfaction increased
Read
Multi-Country Payroll: From Six Silos to One Compliance Architecture
New-country onboarding: months → weeks, 70% code reuse across regions, Unified compliance audit trail, 6-country plugin architecture
Read
ShoreSuite: Five Bounded Services From a Two-Year Codebase
5 bounded services extracted, CI/CD pipeline established, Deployment risk reduced, Enterprise readiness achieved
Read
Zero to Fifty Customers: The Minimum Viable Operations Stack
Per-customer onboarding: 2 hours → 15 minutes, Founder operational overhead reduced, Self-service onboarding enabled, 50-customer target reached
Read
Twelve Initiatives, No Framework: Building Technology Portfolio Governance
12 initiatives assessed, 3 non-aligned projects identified, Portfolio governance framework adopted, Resource reallocation enabled
ReadHave a system that needs
architectural clarity?
From discovery to transfer — structured advisory for organizations at inflection points.