Execution outcomes that speak for themselves.
Real engagements. Measurable results. Systems that survived contact with reality.
131 of 147 incoming-leader decisions validated as consistent with founder reasoning, All 15 customer accounts renewed through transition, Founder achieved on-call availability within 10 months, 180 hours of tribal knowledge extracted and documented
Thirty Years of Tribal Knowledge: Systems Architecture for a Family Business Succession
30-year family manufacturing business depended entirely on founder's memory. 10-month extraction: 180 hours of knowledge documented, 131/147 decisions validated, all 15 customers retained.
Knowledge capture integrated into workflow via definition-of-done gate, Onboarding time reduced, Institutional memory survived personnel transitions
Knowledge as Infrastructure: A KM System for a 200-Person Tech Services Firm
Why wikis, documentation drives, and sharing sessions all failed at Rico Inc — and the three-principle knowledge infrastructure redesign that made capture a non-negotiable part of the workflow.
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