Selected Work
Execution outcomes that speak for themselves.
Real engagements. Measurable results. Systems that survived contact with reality.
- 4 engagements
- 4 domains served
- Fortune 500 + venture
- 10+ countries
Filtered · data-architecture
Engagements that held under pressure.
Four POS Systems, One Report: Reporting Architecture for a 28-Store Retail Chain
Weekly reporting cycle from 3 days to same-day automated, Data freshness from 6-10 days old to 1 day old, Reconciliation discrepancies caught same day instead of 4-6 days later, Regional manager unofficial reporting retired
28-store retail chain got its weekly report on Thursday for data from the prior week. 6-month reporting architecture rebuild: same-day automated reporting, 1-day-old data, 3-day cycle eliminated.
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Churn Was Always a Surprise: Customer Success Operations for a 200-Account B2B SaaS
Annual churn reduced from 18% to 11%, 8 at-risk accounts recovered through early-warning outreach, QBR completion rate from 55% to 91%, Equivalent to $392K annual acquisition cost reduction at ACV of $28K
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Six Databases, One Organization: CRM Consolidation for a Healthcare Nonprofit
Cross-constituency queries reduced from 4 days to 40 seconds, 40 hours/month reconciliation eliminated, 680 duplicate records resolved, Board reporting now reproducible and documented
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Agricultural Data Architecture: Five Disconnected Data Sources Into One Decision System
5 data sources unified, Automated decision triggers operational, Irrigation efficiency improved through data-driven scheduling
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